WORKPLACE MICRO MARKET FIELD GUIDE
A site-to-pilot operating model for employee convenience retail.
A workplace micro market combines site access, assortment, payment settlement, replenishment labour, service ownership and feedback. It succeeds when those parts are designed as one operating loop.
Access
Who can enter?
Who can enter?
Assortment
What solves a shift need?
What solves a shift need?
Availability
Can it stay in stock?
Can it stay in stock?
Accountability
Who owns exceptions?
Who owns exceptions?
- Site brief: map headcount, shifts, break windows, badge rules, network readiness and nearby alternatives.
- Assortment trial: launch everyday anchors, mission products and a small test layer with clear keep/remove rules.
- Service rhythm: define delivery days, counting, expiry rotation, cleaning, refunds and escalation.
- Evidence review: compare utilization by shift, stockouts, waste, refunds, refill minutes and contribution.
| Measure | Meaning | Trigger |
|---|---|---|
| Availability | Whether employees find priority items | Repeated anchor stockouts |
| Refill minutes | Route efficiency and labour exposure | Emergency visits rise |
| Refund rate | Payment or delivery friction | Two periods above baseline |
- Open access increases discovery but requires stronger reconciliation.
- Badge-gated access improves accountability but needs guest handling.
- One large site simplifies routing but concentrates downtime risk.
- Several small points improve reach but increase service complexity.
How long should a pilot run? Use two normal operating cycles and include overtime patterns when relevant.
What should change first when use is weak? Check visibility and availability before changing price.
Should sales be guaranteed? Agree measurement and service levels instead of promising demand.
