1
What is the loading capacity of the vending machine?
Standard models feature 6 shelves with 9 slots each, accommodating approximately 270 to 540 items (depending on product size). We can also provide customized configurations to fit your specific product dimensions.
2
Can the vending machine be customized?
Yes. We offer comprehensive OEM/ODM services. You can customize both the hardware (branding, dimensions, cooling systems) and the software (UI/UX, API integration, backend management) to align with your business requirements.
3
What is the purchasing process?
Consultation: Contact us to discuss your requirements and select a model.
Proforma Invoice (PI): Once specifications are finalized, we will issue a formal invoice.
Deposit: A 50% deposit is required to initiate production.
Production & QC: We manufacture and test your machine according to the agreed specs.
Balance & Shipping: The remaining 50% balance is due prior to shipment.
Onboarding: We provide user manuals and technical support to ensure a seamless setup.
4
What is the lead time for production?
Standard Models: 20–50 days.
Customized Solutions: 40–120 days (depending on the complexity of hardware and software modifications).
5
How are shipping and customs handled?
We offer flexible logistics, including Door-to-Door (DDP) and Door-to-Port (CIF/FOB) services. Please provide your detailed address and zip code for a precise shipping quote and estimated customs duties.
6
What is the estimated delivery timeframe?
Delivery times vary by destination. International ocean freight typically takes 30–70 days. We will provide tracking details once the shipment is dispatched.
7
What is the average power consumption?
For models equipped with high-efficiency cooling systems, daily electricity consumption typically ranges from 6 to 10 kWh, depending on ambient temperature and usage frequency.
8
What kind of warranty and technical support do you provide?
Warranty: An industry-leading 18-month warranty.
Spare Parts: Free air-shipped replacement parts for any hardware failures during the warranty period.
Support: Access to a dedicated technical support team via WhatsApp/Video Call, comprehensive user manuals, and step-by-step video tutorials.
9
What are the accepted payment terms?
Payments are structured as a 50% T/T (Telegraphic Transfer) deposit before production and the 50% balance prior to shipment.
10
Do you ship to my country?
Yes. We have successfully exported our automated systems to over 60 countries. Please contact us for customer references or case studies in your specific region.
11
How are payments processed through the card reader?
We integrate industry-standard card readers (e.g., Nayax, Ingenico) during manufacturing. You will need to register an account with the local service provider. Funds are typically settled to your bank account on a weekly or monthly basis, governed by the provider's local policies.